Return to Help Index| My Account | |
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| How do I create an account? | |
| 1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
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| How do I edit my account information? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. | |
| How much is my shipping? | |
| Tesoro Boston offers free FedEx Two Day Shipping on all orders for most locations in the contiguous United States. Additional shipping charges may apply to rural areas, Hawaii, Alaska and other U.S. Territories. Overnight shipping is available for an additional fee. | |
| I forgot my password. | |
| Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. | |
| How do I return my product? | |
| Please click here for more information on returning an item. | |
| I received the wrong product. | |
| If you feel that you have received the wrong product, please contact customer service at 978.539.8720 or at info@tesoroboston.com within 72 hours of receiving the product. All returns and exchanges are subject to our return policy. | |
| What is your return policy? | |
| If you are not satisfied with your purchase for any reason, you may return it within 60 days of the date of shipment for a full refund or exchange. In order to return or exchange an item, the attached security tag must not be removed. If the security tag has been removed, the piece cannot be returned. Please note that engraved items, special orders, monogram jewelry and custom jewelry cannot be returned or exchanged unless deemed defective by Tesoro Boston. Jewelry that has been repaired, sized, damaged, used or altered in any way after delivery are not eligible for return. Upon receipt and inspection of your returned items, your refund will be processed. For more information and instructions on returning an item, please contact customer service at 978.539.8720 or info@tesoroboston.com. Thank you. | |
| When will my order ship? | |
| Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. | |
